CAPTIONS R US
TERMS OF AGREEMENT
1. PAYMENT IS DUE IN FULL ONCE ORDER IS RECEIVED
2. NO REFUND ONCE CAPTION HAS BEEN SUBMITTED. WE WILL FIX ANY CAPTION ISSUES THAT WILL ARISE.
3. ALLOW UP TO 72 HOURS PRIOR TO SHOW TO BE AIRED OR COMPLIANT TO NETWORKS ON AIR POLICY (I.E IF NETWORK WANTS 2 DAYS PRIOR TO AIR DATE, ADD ANOTHER 72 HOURS).*
4. WE ARE NOT RESPONSIBLE FOR ANY SHOW THAT IS NOT SUBMITTED ON TIME FOR CAPTION AND WAS UNABLE TO BE AIRED ON THE NETWORK BROADCASTING ON.
FAQ
1. WHAT IF THE NETWORK DIDN’T AIR MY PROGRAM? CONTACT THE NETWORK. WE SUBMIT THE CAPTION ONCE COMPLETED.
2. DO YOU PROVIDE LETTER OF CERTIFICATION? YES
3. DO YOU OFFER POST BILLING? NO, PAYMENT IS DUE PRIOR TO SERVICE RENDER.
4. HOW DO I SUBMIT MY PAYMENT? WE ACCEPT PAYPAL AND WE CAN DO A CREDIT CARD AUTHORIZATION FORM. (YOU CAN SUBMIT PAYMENT ON OUR WEBSITE AT GANDFPRODUCTIONS.COM >CAPTIONS R US) OR REQUEST A PAYPAL INVOICE.
5. HOW DO I SUBMIT MY FILE? VIA ‘FTP’ OR ‘WE TRANSFER’
6. WHO DO I CONTACT YOU WHEN I WANT MY PROGRAM TO BE CAPTION? YOU CAN EMAIL US AT CAPTIONSRUS@GMAIL.COM. AND SUBMIT FILE NAME and EPISODE NUMBER and AIRDATE (i.e. YOURSHOW_000_06192015)
*Most networks require a minimum of 72 hours for traffic instructions.